Warranty Policy

At Plumbing Portal, we stand behind the quality of the products we offer. This Warranty Policy explains the coverage, terms, and process for warranty claims related to plumbing products and selected services.

What Is Covered

Most plumbing products purchased through our platform are covered by a manufacturer’s warranty against defects in materials and workmanship under normal use.

• Manufacturing defects in fixtures and fittings
• Faulty components under normal installation and usage conditions
• Performance issues due to product defects

Warranty coverage varies by product and brand. Please review the specific warranty information provided with your purchase.

What Is Not Covered

The warranty does not cover issues resulting from improper use or external factors.

• Damage caused by incorrect installation
• Normal wear and tear over time
• Damage from misuse, accidents, or neglect
• Unauthorized modifications or repairs
• Damage caused by water quality, pressure issues, or environmental conditions

Warranty Period

Warranty durations vary depending on the product category and manufacturer. Some items may carry limited warranties, while others may offer extended coverage. Please refer to the product documentation or contact our support team for specific warranty timelines.

How to Make a Warranty Claim

If you believe a product is defective and covered under warranty, please follow these steps:

• Contact our customer support team with your order number and product details
• Provide a description of the issue and, if possible, photos or videos
• Follow the instructions provided by our support team for inspection or return

We may coordinate directly with the manufacturer to process your claim.

Repair, Replacement, or Refund

Depending on the issue and manufacturer policy, the resolution may include:

• Repair of the defective product
• Replacement with the same or a comparable product
• Refund or store credit where repair or replacement is not possible

Installation Services Warranty

For plumbing installation services arranged through our platform, workmanship may be covered for a limited period. This warranty applies only to installation quality and does not cover product defects, which fall under the manufacturer’s warranty.

Limitations of Liability

Warranty coverage is limited to the repair or replacement of defective products. Plumbing Portal is not responsible for incidental or consequential damages, including labor costs, property damage, or losses resulting from product failure.