At Plumbing Portal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions and process for returning plumbing products and requesting refunds.
You may return eligible items within the specified return period from the date of delivery.
For safety and hygiene reasons, some products cannot be returned once opened or used.
To initiate a return, please contact our customer support team with your order details. Once your request is reviewed and approved, you will receive instructions on how to send the item back.
After we receive and inspect the returned item, we will notify you about the status of your refund.
If you received a defective or damaged product, we are happy to arrange a replacement where possible. Please report damaged or incorrect items within a reasonable timeframe after delivery.
If your order arrives damaged or you receive the wrong product, please contact us immediately. Provide photos and order details so we can resolve the issue quickly.
Customers may be responsible for return shipping costs unless the return is due to a product defect, damage in transit, or an error on our part.
If you have any questions about these Terms of Service, please contact us through our official support channels.
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